FAQ

Frequently Asked Questions

Do you deliver to my Country?
Currently, we accept orders from Australia only.

Why is there no grip in my size?
Henselite manufactures lawn bowls without grips in sizes 3 and 4 only.

Why is there on 'heavy' weight bowls available?
Henselite bowls are made from Melamine and Bakelite, using a specific density compound that ensures your bowls move around less in the wind. All Henselite bowls are manufactured to be matched to within a few gram weight tolerance.

Size; what is the difference between each bowl?
As you go up in each Henselite bowls size, the diameter of the bowl increases by only one and a half millimeters and the weight by approx. 60 grams.

Warranty; Do my bowls come with a warranty?
Gain the satisfaction of knowing that the Henselite Quality Guarantee Registration will protect you and ensure your new bowls will perform as intended. Your bowls are guaranteed for 10 years from the date of purchase; against breaking, cracking and defects or faulty workmanship.

Please note that the Henselite 10 Year Quality Guarantee Registration does not cover chipping caused by contact with sharp objects, colour fading from exposure to the elements, or scratching caused by use on sand filled grass or synthetic greens or burnishing/pitting caused by impact of bowls in the presence of sand, fertiliser and moisture. We do not guarantee the displacement of speckled colour or the accuracy of blend between different coloured materials in each mould.

The Henselite 10 Year Quality Guarantee Registration is valid in the country of purchase only. Colours may vary on the computer screen and should not be compared with actual product; note there may be slight variations, this is not considered a defect.

Are the bowls Australian Made?
Henselite is the only trusted and innovative Australian lawn bowls manufacturer with over 80 years of experience.

Henselite is an Australian owned company and all our lawn bowls are manufactured in Melbourne, Australia. We are proud to be part of the Australian Made campaign which recognises Australian products that have been locally manufactured to the highest quality standards.

Shipping; How long does it take to recieve my bowls?
From the time you place your order, delivery within Australia usually takes
Pre-order
will take up to 30 business days (or otherwise notified)
In-stock
will show stock that is currently available; allow up to 15 business days for delivery.
Shipment to a P.O. Box is not eligible (signature required).

What if the item I am looking for is not shown on the website?
We only display our current range on our website.

Can I order by phone, fax or email?
All website (Shop Online) orders are processed via our website only.

What forms of payment do you accept?
We accept Visa and MasterCard.

Can I make a change to an existing order?
No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns Policy.

How do I cancel my order?
Once you have placed your order and received your order confirmation, your order can not be cancelled or amended. If you wish to exchange or return or order please refer to the Returns Policy.

What are the Online Shop hours?
Henselite can only accept orders placed online for AFL Lawn Bowls. Orders accepted online 24 hours-a-day, seven (7) days a week.